911 is designed for emergency use. Only use 911 if you have an emergency or a problem that require immediate assistance from Law Enforcement Agencies, Fire Departments, or Emergency Medical Services. Do not call regarding business questions or billing information, for this information call the non-emergency numbers
911 is meant for EMERGENCIES only. Do not use 911 for directory assistance, to get telephone repair, to contact an individual (for non-emergency information) with fire, police, or EMS agencies, or for EMS billing questions. For these type of calls, please use the non-emergency number 781-751-9300
Dispatchers have the difficult task of quickly assessing a call and gathering large amounts of information for responding personnel. To provide police officers, firefighters and ambulance personnel with as much information as possible, dispatchers ask a lot of questions, which can vary depending on the type of call.
In emergency situations, callers can get frustrated by the number of questions because they are concerned that it causes a delay in personnel responding to the call. Callers sometimes do not understand why dispatchers need certain information. It is important to remember that, most often, as the dispatcher is getting information from you, it is being sent to another dispatcher who initiates the call to emergency personnel and provides them with updated information. Remaining calm and answering the questions asked by the dispatcher helps ensure the most appropriate, quickest and safest response by emergency responders.
Let the call-taker guide the conversation. He or she is typing the information into a computer and may seem to be taking forever. There’s a good chance, however, that emergency services are already being sent while you are still on the line.
Stay calm. It’s important to take a deep breath and not get excited. Any situation that requires 911 is, by definition, an emergency. The dispatcher or call-taker knows that and will try to move things along quickly, but under control.
Do not hang up the call until directed to do so by the call-taker.
Some of the commonly asked questions include:
We also need to know if you are going to be at, or near, the scene when we arrive because the emergency responders may need to talk with you. We may also ask you what kind of car you are in, or what color clothing you are wearing so that responding personnel can easily locate you.
If you do not wish to make yourself known, this is fine. When the dispatcher asks for your name, simply state that you do not wish to identify yourself.
For your convenience the Dedham Police Department is providing the following downloadable forms online:
Motor Vehicle Accident Forms.
Firearm License Application
Sex Offender Information Request Form
Personal Cori Request Form
Business Listing Information
Identity Theft Affidavit
Permit Parking Application
Public Record Request revised January 2017
Solicitor Application Forms
Wandering Alert Form
Wandering and Developmentally Disabled Citizen Biographical Info Form